Shipping policy

Shipping Policy
Effective Date: 13 February 2025

At GMW, we strive to provide a seamless and reliable shipping experience for our customers. Below, you will find details on our shipping options, processing times, and delivery policies.

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and public holidays).
During peak seasons or promotional events, processing times may be extended.
You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Options & Delivery Timeframes

We offer the following shipping options:

Domestic (Australia):

Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days

International:

Standard International Shipping: 7-21 business days (varies by destination)
Express International Shipping: 3-10 business days (varies by destination)

Delivery timeframes are estimates and may vary due to unforeseen delays, customs processing, or external factors beyond our control.

3. Shipping Costs

Shipping fees are calculated at checkout based on the delivery address and selected shipping method.
Free standard shipping is available for orders over a specified amount (details provided at checkout).
Customers are responsible for any applicable customs duties, taxes, or import fees for international orders.

4. Tracking Your Order

A tracking number will be provided via email once your order has shipped.
You can track your order through the carrier’s website using the provided tracking number.
If you do not receive tracking information, please contact us at enquiry@gmv.com.au.

5. Address & Delivery Issues

Please ensure your shipping address is correct at checkout. GMW is not responsible for orders shipped to incorrect addresses provided by customers.
If a package is returned due to an incorrect address, the customer is responsible for additional shipping fees to resend the order.
If your package is lost or delayed beyond the estimated timeframe, please contact us for assistance.

6. International Shipping & Customs

International orders may be subject to customs clearance procedures, which may cause delays beyond our estimated delivery times.
Customers are responsible for all import duties, customs fees, and taxes imposed by their country.
GMW is not responsible for any additional charges incurred due to customs regulations.

7. Undelivered or Lost Packages

If your package has not arrived within the estimated delivery timeframe, please check with the shipping carrier first.
If your order is confirmed as lost, we will work with the carrier to resolve the issue and, if applicable, offer a replacement or refund.
GMW is not responsible for stolen packages marked as “delivered” by the carrier.